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Returns & Exchanges

Returns & Exchanges

At Arañita Diseños, every handmade piece is created with care and attention to detail.

 

We want you to be happy with your purchase, and we will do our best to help if there is a problem with your order.

Returns Eligibility

Physical products may be returned within 15 days of delivery if they meet the following conditions:

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  • The item is unused and in its original condition.

  • The item has not been washed, altered, damaged, or modified.

  • The item includes all original packaging, tags, and accessories.

  • Proof of purchase is provided.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Digital crochet patterns

  • Downloadable files

  • Custom or personalized orders

  • Gift cards

  • Items sold as final sale

Digital Products

Due to the nature of digital products, all sales of crochet patterns, downloadable files, and digital content are final.

 

Once a digital product has been purchased and delivered, it cannot be:

  • Returned.

  • Exchanged

  • Canceled

  • Refunded.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

 

Please include:

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  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

 

Contact: aranitadisenos@gmail.com

Exchanges

At this time, Arañita Diseños does not offer direct product exchanges.

 

If you would like a different item, please contact us and we will review your request on a case-by-case basis.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

 

  • A damaged item

  • A defective item

  • An error made by Arañita Diseños

 

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Product Variations

Because all handmade items are individually crafted, slight variations in: Color Size Shape Texture Stitch placement may occur and are not considered defects. These small differences are a natural part of handmade craftsmanship and make each piece unique.

Color Disclaimer

Actual product colors may vary slightly depending on:

 

  • Device settings

  • Screen calibration

  • Monitor resolution

  • Lighting conditions

 

Arañita Diseños cannot guarantee that colors displayed on every screen will perfectly match the physical product.

Contact Us

For questions regarding returns or exchanges,  please contact: 

 

aranitadisenos@gmail.com

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