FAQ
Find answers to some of the most common questions about orders, patterns, classes, and custom creations.
Orders & Shipping
How long does it take to process an order?
Most orders are prepared within 3–5 business days.
Processing times may vary during busy seasons or when handling custom orders.
Do you ship across Canada?
Yes. Shipping options and delivery times are calculated during checkout.
Can I track my order?
If tracking is available for your selected shipping method, tracking information will be provided once your order has been shipped.
Handmade Products
Will my item look exactly like the photos?
Because every handmade item is individually crafted, slight variations in color, size, texture, and stitch placement may occur. These differences make each piece unique.
What materials do you use?
Materials vary depending on the project, but may include yarn, safety eyes, stuffing, metal hardware, and other crochet-related components.
Product descriptions will indicate specific materials whenever applicable.
Custom Orders
Can I request a custom design?
Yes. Arañita Diseños welcomes custom order requests whenever possible.
How do I place a custom order?
Simply visit the Contact page and provide details about your idea, preferred colors, size, and any reference photos you would like to share.
Can custom orders be returned or refunded?
Custom and personalized orders are generally final sale once production has begun.
Crochet Patterns
Are crochet patterns digital or physical?
All crochet patterns are digital downloads delivered electronically.
Can I share a pattern with friends or family?
No. Patterns are protected by copyright and are licensed for personal use only.
Patterns may not be copied, shared, redistributed, translated, or resold.
Can I sell items made from your patterns?
Yes. Small quantities of finished items may be sold.
Credit to Arañita Diseños as the pattern designer is appreciated.
Mass production is not permitted.
Crochet Classes
Do I need previous crochet experience?
Not necessarily. Class descriptions will indicate whether a class is suitable for beginners, intermediate crocheters, or advanced students.
What should I bring to class?
Any required materials will be listed in the class description. If materials are included, this will also be clearly stated.
What happens if I cannot attend a class?
Please contact us as soon as possible. Options such as transferring your registration or receiving credit toward a future class may be available depending on the circumstances.
Returns & Refunds
Do you accept returns?
Eligible physical products may be returned according to our Returns & Exchanges Policy.
Are digital products refundable?
No. Due to the nature of digital products, crochet patterns and downloadable files are non-refundable.What
if I receive a damaged item?
Please contact us within 7 days of delivery and include photos of the item and packaging so we can assist you.
Contact
How can I contact Arañita Diseños?
You can reach us through:
or by using the Contact form available on our website.