Refund Policy
Refund Policy
At Arañita Diseños, customer satisfaction is important to us. This Refund Policy explains when refunds may be issued and the conditions that apply to physical products, digital products, crochet classes, and custom orders.
Physical Products
Refunds may be issued for physical items when:
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The product arrives damaged.
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The product is defective.
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The incorrect item was received.
To request a refund, please contact us within 7 days of delivery and provide:
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Your order number.
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A description of the issue.
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Photographs of the item and packaging.
Custom Orders
Custom and personalized orders are created specifically for each customer.
For this reason:
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Custom orders cannot be canceled once production has begun.
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Custom orders are non-refundable.
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Custom orders are not eligible for return or exchange unless they arrive damaged or an error was made by Arañita Diseños.
Crochet Patterns & Digital Products
Due to the digital nature of crochet patterns and downloadable content:
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All digital sales are final.
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Digital products cannot be returned.
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Digital products cannot be exchanged.
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Digital products cannot be canceled.
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Digital products are non-refundable once delivered.
Crochet Classes
Refund requests for crochet classes will be reviewed on a case-by-case basis.
If you are unable to attend a scheduled class, please contact us as soon as possible.
Depending on the circumstances, we may offer:
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A class transfer.
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A credit toward a future class.
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A refund at our discretion.
Shipping Costs
Shipping charges are non-refundable unless:
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The item arrived damaged.
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The incorrect item was sent.
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The issue resulted from an error made by Arañita Diseños.
Refund Processing
Once a refund request has been approved, refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.